We stand behind the quality of every device we sell. That’s why every device purchased from smart-phones.uscomes with a free 1-year limited warranty covering defects in materials or workmanship.
Our 1-year limited warranty covers hardware or software defects or malfunctions that occur through no fault of your own.
If you experience any issue, simply contact our team at support@smart-phones.us with your order number to start a warranty claim. We’ll provide a prepaid shipping label and instructions. Once your device is received, our team will either repair your device, send you a fully functional replacement, or issue store credit in the amount of the original purchase price.
What’s Covered
- Technical or mechanical defects
- Faults caused by defective materials or improper workmanship
What’s Not Covered
This limited warranty does not cover:
- Damage from drops, accidents, liquid exposure, oxidation, or misuse
- Normal wear and tear including, but not limited to scratches or battery aging over time
- Products modified or altered after purchase
- Issues caused by third-party software, interference from other devices, firmware flashing, BIOS flashing, tampering, or unauthorized repairs
- Damage or failures arising out of misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper maintenance, improper charging, or voltage supply
- Loss, theft, or buyer’s remorse
Additional Terms
This warranty is only valid within the United States and is non-transferable. Any device returned that is not covered may be returned at your expense after prepayment of shipping, or recycled after 60 days of no response. smart-phones.us is not responsible for any loss of data, personal information, or accessories.
Data & Account Removal
Before sending in a device for a warranty claim, customers must back up all data, perform a factory reset, remove all accounts, and take out any SIM cards or storage cards.
Device Verification
The device returned for the warranty claim must match the original serial number/IMEI associated with the order.
Packaging Responsibility
Customers are responsible for properly packaging the device when returning it. smart-phones.us is not liable for damage that occurs due to insufficient packaging during return shipping.
Eligibility Determination
smart-phones.us will determine warranty eligibility at its sole discretion based on inspection of the returned device.